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Privacy Policy

Pride Car Shipping Inc. (“Pride Car Shipping,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a quote, booking vehicle shipping services, communicating with us, or otherwise interacting with our business.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and what choices you have regarding your information.

This Privacy Policy applies from the “Last Updated” date listed above and may be updated from time to time.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name;

  • Email address;

  • Phone number;

  • Pickup and delivery addresses;

  • Vehicle information;

  • Requested shipping dates;

  • Shipment details;

  • Billing and payment-related information;

  • Communications you send to us by email, text message, phone, website form, chat, or other methods;

  • Any other information you choose to provide in connection with a quote, booking, shipment, payment, or customer service request.

We may also automatically collect certain technical and usage information when you visit our website, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Referring website;

  • Date and time of visit;

  • General website usage data.

This information helps us operate our website, provide our services, improve customer experience, prevent fraud, and maintain security.

2. How We Use Your Information

We may use your personal information to:

  • Provide vehicle shipping quotes;

  • Create, process, manage, and fulfill vehicle shipping orders;

  • Communicate with you about your quote, booking, shipment, payment, or customer service request;

  • Confirm shipment details;

  • Share necessary shipment information with carriers, dispatchers, transportation providers, load boards, transportation marketplaces, and other parties involved in arranging or completing your shipment;

  • Process payments and deposits;

  • Provide customer support;

  • Maintain business records;

  • Send service-related communications, including shipment updates and carrier information;

  • Detect, investigate, and prevent fraud, unauthorized activity, security issues, or misuse of our services;

  • Comply with legal, regulatory, insurance, claims, or dispute-related obligations;

  • Improve our website, services, internal operations, and customer experience.

We do not use your personal information for unrelated purposes without your consent where consent is required.

3. Consent

When you provide personal information to request a quote, book a shipment, make a payment, sign an agreement, or communicate with us about our services, you consent to our collection and use of that information for those purposes.

If we request your information for marketing or promotional purposes, we will provide a way for you to opt in or opt out where required.

You may withdraw consent for certain communications by contacting us using the information listed at the end of this Privacy Policy. Please note that we may still need to retain or use certain information to complete existing services, maintain business records, resolve disputes, prevent fraud, enforce agreements, or comply with legal obligations.

4. Sharing Your Information

We may share your information when reasonably necessary to provide our services, operate our business, protect our rights, or comply with applicable obligations.

This may include sharing information with:

  • Licensed motor carriers;

  • Dispatchers and transportation providers;

  • Auto transport load boards and transportation marketplaces;

  • Payment processors;

  • Customer relationship management providers;

  • Website hosting, analytics, communication, email, phone, SMS, and chat service providers;

  • Insurance providers, claims representatives, legal professionals, or professional advisors when necessary;

  • Government, law enforcement, regulatory, or legal authorities when required or appropriate.

We may share shipment-related information, including customer contact details, pickup and delivery locations, vehicle information, scheduling details, and order information with third-party carriers and transportation service providers in order to arrange and complete vehicle transportation.

5. Independent Carriers and Third-Party Transportation Providers

Pride Car Shipping operates as an auto transport broker and may arrange transportation services through independent motor carriers and other third-party transportation providers.

Independent carriers, dispatchers, load boards, and transportation marketplaces are separate businesses and may operate their own systems, procedures, and privacy practices.

When your shipment information is provided to a carrier, dispatcher, load board, or transportation provider for the purpose of arranging or completing transportation, that third party may collect, use, store, or disclose information according to its own policies and legal obligations.

Customers are encouraged to confirm that the carrier, driver, and pickup details match the carrier confirmation provided by Pride Car Shipping before releasing a vehicle for loading.

6. SMS and Mobile Information

If you provide your phone number and consent to receive text messages from us, we may use your number to send shipment updates, quote follow-ups, booking confirmations, carrier information, customer service messages, payment-related messages, and other service-related communications.

Message frequency may vary depending on your quote, booking, shipment status, and communication needs.

Message and data rates may apply.

You may opt out of text messages at any time by replying “STOP.” You may request help by replying “HELP” or by contacting us directly.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services, support the operation of our communication systems, comply with law, or protect our rights.

7. Cookies, Analytics, and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to help operate the website, understand how visitors use the site, improve performance, measure advertising effectiveness, and support website security.

These technologies may collect information such as IP address, device information, browser information, pages visited, referral source, and general website activity.

We may use third-party tools and service providers for website analytics, advertising measurement, call tracking, form tracking, chat functionality, and similar website functions.

You can usually control or disable cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.

Third-party analytics and advertising providers may also provide their own opt-out tools or privacy settings.

8. Payments

Payments may be processed by third-party payment processors. We do not intentionally store full credit card numbers on our own website systems.

Payment processors may collect and process payment information according to their own privacy policies, security practices, and legal obligations.

We encourage you to review the privacy policies of any payment processor used in connection with your transaction.

9. Third-Party Services and Links

Our website or communications may contain links to third-party websites, platforms, payment processors, carrier websites, transportation marketplaces, or other services.

We are not responsible for the privacy practices, security practices, content, or actions of third-party websites or services.

Once you leave our website or interact with a third-party service, your information may be governed by that third party’s privacy policy and terms.

10. Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet, email, SMS, phone systems, websites, or electronic storage is completely secure. We cannot guarantee absolute security of personal information transmitted to or maintained by us.

If we become aware of a security incident involving personal information, we will evaluate the incident and take steps we determine appropriate based on the nature of the incident, the information involved, and applicable legal requirements.

11. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, enforce agreements, and protect our rights.

Retention periods may vary depending on the type of information, the purpose of collection, legal requirements, dispute needs, and business needs.

12. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also request that we stop certain communications or limit certain uses of your information where applicable.

To make a privacy-related request, please contact us using the contact information listed below.

We may need to verify your identity before responding to certain requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page.

Changes take effect when posted unless otherwise stated.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

14. Contact Information

If you would like to access, correct, amend, or delete personal information we have about you, submit a privacy-related request, register a complaint, or ask questions about this Privacy Policy, you may contact us at:

Pride Car Shipping Inc. 1007 Orange St, 4th Floor Wilmington, DE 19801 United States

Email: support@pridecarshipping.com

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